Subscriptions using false identities
- The challenge
- Someone may request a line or service using another person’s information.
- How we help
- Verify the subscriber before your operation authorizes activation.
KYC / Telecom and internet providers
Verify who subscribes, transfers ownership or requests changes to your services.
Add identity verification to subscriptions, number porting, subscriber ownership transfers and SIM replacement. Support fraud prevention and retain verification records to clarify requests and disputes.
CONTRATO.CLOUD / KYCProtected environment
Identity verified
Alex · ID 0248
Liveness
Document
Evidence
1Send the journey
2Verify the identity
Receive the decision
Illustrative demo · fictional data
Trust at every stepKYC · eSignatures
KYC / Telecom and internet providers
Your operational challenges. Verification where it matters.
Address identity fraud and organize records that help clarify agreements and requests.
Unauthorized subscriber ownership transfers
- The challenge
- Transfer requests require checking who requests the change and who takes over the service.
- How we help
- Create separate verification journeys for the current and new subscribers, under the operator’s process.
Line takeover and fraudulent number porting
- The challenge
- SIM replacements, eSIM and porting requests may be used to attempt line takeover.
- How we help
- Include KYC in sensitive service requests before carrying them out.
Difficulty establishing subscriptions and changes
- The challenge
- Disputes and audits require traceable identification and agreement records.
- How we help
- Support your operation with KYC records and agreements or terms formalized through eSignatures.
KYC
Verification at the right point in the journey.
Explore practical ways to identify people during onboarding and sensitive requests.
Internet or phone subscriptions
- When to use it
- Before completing assessment of a new subscription.
- How it works
- Application begins → customer completes KYC → your operation receives the result and decides how to continue.
- Benefit for your operation
- Organize subscriber identification before activation and agreement signing.
Number-porting requests
- When to use it
- When verifying the person requesting number portability.
- How it works
- Request registered → identity verification → result sent to the service process.
- Benefit for your operation
- Support applicant checks. Ownership, porting rules and execution remain with the operator.
Subscriber ownership transfer
- When to use it
- When assessing transfer of a service to someone else.
- How it works
- Request received → separate journeys for the people involved → operation assesses results and formalizes the change.
- Benefit for your operation
- Support checks of both people with traceable verifications.
Replacement SIM or eSIM
- When to use it
- Before handling a sensitive request involving the line.
- How it works
- Service identifies the expected subscriber → KYC journey → team applies its controls to handle the request.
- Benefit for your operation
- Add verification to service. Authorization and issuance remain under the operator's rules.
Illustrative use cases. Results depend on each customer's integration, rules and operations.
See how it works
KYC connects to your process.
Start verification
Your system creates the journey and sends its link to the person who needs verification.
Verify identity
The person completes the configured facial biometrics, liveness and document verification steps.
Decide the next step
Receive results through the API and webhooks. Your system applies its rules to continue the operation.
More context for confident decisions.
A journey by link
Online browser verification without requiring an application download.
Configurable verification
Combine available checks according to the context of each journey.
Traceable results
Track progress, results and reasons available to your operation.
API and webhooks
Connect results to your systems and keep the workflow under your own rules.
What to measure in your operation
- Journey completion
- Time to completion
- Need for manual intervention
Suggested indicators for your implementation, without predefined targets or gains.
CONTRATO.CLOUD / eSignatures
After verification, formalize your agreements online.
Send document links and signing reminders by email, SMS or WhatsApp, track signatures and keep agreements stored in one place. Channels and reminders depend on your plan; SMS and WhatsApp incur additional usage charges.
Explore the signing platform- Service agreements
- Subscription terms
- Subscriber ownership transfer terms
Want identity verification and agreements in the same journey? Discuss the solution design for your operation with our team.
Discuss KYC and eSignaturesFAQ
Does KYC activate lines or execute number porting?
No. The platform verifies identity and returns a result. Your operation retains the rules and execution of contracting, activation and porting.
Does the customer need an application?
The journey works through a link in a compatible browser. Steps are configured for the process assessed with your operation.
Can documents be signed online?
The signing platform lets you send, track and store agreements. Talk to our team about a solution combining both products.
How can subscriber ownership transfers be verified?
Your operation can create separate journeys for the current and new subscribers, assess the results and formalize the change. Authorization and execution remain with the operator.
How do records support legal and regulatory matters?
Identity-verification records and signed documents help clarify the contracting process and support audits, disputes and legal reviews. KYC documents the identity-verification result; signing records document formalization. Applicable requirements and the assessment of records depend on the agreement and your operation.
CONTRATO.CLOUD / KYC
See KYC applied to your use case.
Discuss your workflow, verification volume and integration with our team.