Fraudulent purchases and chargeback risk
- The challenge
- Identity misuse in orders can lead to losses and fraud disputes.
- How we help
- Add buyer KYC to orders selected by your risk controls.
KYC / E-commerce and marketplaces
Verify buyers, sellers and partners in your e-commerce business.
Verify buyer identity in higher-risk orders and check sellers and partner representatives. Support fraud and chargeback controls with documents, facial biometrics, liveness and traceable records.
CONTRATO.CLOUD / KYCProtected environment
Identity verified
Alex · ID 0248
Liveness
Document
Evidence
1Send the journey
2Verify the identity
Receive the decision
Illustrative demo · fictional data
Trust at every stepKYC · eSignatures
KYC / E-commerce and marketplaces
Your operational challenges. Verification where it matters.
Address identity fraud and organize records that help clarify agreements and requests.
Sellers or representatives using false identities
- The challenge
- Applicants may use someone else’s identity to try to operate on the platform.
- How we help
- Verify the person during onboarding and use the result in your business assessment.
Account takeover and payout changes
- The challenge
- An attacker may attempt to recover access or change payout details.
- How we help
- Verify the requester before your platform authorizes sensitive changes.
Disputes without organized records
- The challenge
- Clarifying a purchase or agreement requires records linked to the order or contract.
- How we help
- Link KYC results to order records and, where an agreement exists, to documents formalized through eSignatures.
KYC
Verification at the right point in the journey.
Explore practical ways to identify people during onboarding and sensitive requests.
Card purchases and fraud-related chargeback prevention
- When to use it
- For orders selected by the store based on risk or a need to verify buyer identity.
- How it works
- Order selected → buyer completes KYC by link → store links results to the order and payment controls → store decides how to proceed.
- Benefit for your operation
- Strengthen identity assessment for higher-risk purchases and organize records to support fraud-dispute reviews.
Seller onboarding
- When to use it
- When identifying someone applying for a seller account.
- How it works
- Registration begins → configured document, facial biometrics and liveness checks → marketplace assesses the result.
- Benefit for your operation
- Organize identification before activation. Commercial assessment remains with the marketplace.
People representing partners
- When to use it
- When identifying a person associated with a business partner.
- How it works
- Partner identifies the person → KYC journey → result sent to your assessment process.
- Benefit for your operation
- Add identity context. Verifying a person does not validate a company or authority to represent it.
Seller account recovery
- When to use it
- When restoring access requires verifying the expected person's identity.
- How it works
- Recovery request → KYC for the expected person → your platform assesses the result before granting access.
- Benefit for your operation
- Support identity checks alongside your platform's recovery controls.
Payout details changes
- When to use it
- Before assessing sensitive changes to a seller's details.
- How it works
- Change requested → identity verification → your platform applies its rules before approving the change.
- Benefit for your operation
- Add a check of the requester. KYC does not verify bank-account ownership.
Illustrative use cases. Results depend on each customer's integration, rules and operations.
See how it works
KYC connects to your process.
Start verification
Your system creates the journey and sends its link to the person who needs verification.
Verify identity
The person completes the configured facial biometrics, liveness and document verification steps.
Decide the next step
Receive results through the API and webhooks. Your system applies its rules to continue the operation.
More context for confident decisions.
A journey by link
Online browser verification without requiring an application download.
Configurable verification
Combine available checks according to the context of each journey.
Traceable results
Track progress, results and reasons available to your operation.
API and webhooks
Connect results to your systems and keep the workflow under your own rules.
What to measure in your operation
- Journey completion
- Time to completion
- Need for manual intervention
Suggested indicators for your implementation, without predefined targets or gains.
CONTRATO.CLOUD / eSignatures
After verification, formalize your agreements online.
Send document links and signing reminders by email, SMS or WhatsApp, track signatures and keep agreements stored in one place. Channels and reminders depend on your plan; SMS and WhatsApp incur additional usage charges.
Explore the signing platform- Seller agreements
- Supplier and partner agreements
- Terms and authorizations
Want identity verification and agreements in the same journey? Discuss the solution design for your operation with our team.
Discuss KYC and eSignaturesFAQ
Does verifying a person validate their company?
No. Personal identity verification does not replace company-registration checks or assessment of authority to represent it.
Does KYC decide who may sell or receive payouts?
Your platform retains commercial, risk and payout decisions. The identity result supports that process.
How can this connect to agreements?
Explore the signing platform to send, track and store documents. Our team can assess a journey combining KYC and agreement signing.
How does KYC support chargeback prevention?
Buyer verification adds identity context to the store’s controls. It does not itself prove card ownership or replace issuer authentication and payment rules. Chargebacks can also have other causes.
How do records support legal and regulatory matters?
Identity-verification records and signed documents help clarify the contracting process and support audits, disputes and legal reviews. KYC documents the identity-verification result; signing records document formalization. Applicable requirements and the assessment of records depend on the agreement and your operation.
CONTRATO.CLOUD / KYC
See KYC applied to your use case.
Discuss your workflow, verification volume and integration with our team.